Release Notes for all 2026 Q2 Updates

All releases listed are deployed to all RiseXperience Regions globally. Each release begins deployment in US Virginia (us-east-1) region first, and then progresses to all other regions globally over the course of approximately 48 hours.

The release dates below mark the date of the release deployment into the first region (us-east-1).

2026 / 05 / 21

What Else

Web security updates to HTTPS connection encryption settings for improved security of customer access.


2026 / 05 / 02

What's New

  1. Behavior updates to the RiseXperience User Provisioning API
    • A new optional behaviorIfInAmazonConnect parameter is added to the Add User API request to control how an Add User request should behave when the requested user already exists within the backing Amazon Connect instance. This is to support the ability to programmatically provision users via API in RiseXperience that are already present in the backing Amazon Connect instance.
    • The behavior of the Query User Existence API is updated to report the presence/absence of the requested user in the backing Amazon Connect instance even if the requested user does not exist in RiseXperience.
    • Refer to the updated User Provisioning API documentation for further details.


2026 / 04 / 27

What's New

  1. RiseXperience User/Agent UI support for Amazon Connect Campaign Agent-First Outbound Phone Calls

    • The User/Agent UI is updated to support Agent-First Preview outbound calls delivered to the agent through Amazon Connect Outbound Campaigns.
    • Functionality supports the Call Now, optional Discard Recipient, and the configurable Preview Timeout duration settings during the Agent Preview period, based on the values configured within the respective Campaign settings in Amazon Connect.
    • Functionality also allows display of associated Amazon Connect Customer Profile fields (or any other configured Contact Attributes) to the agent within the RiseXperience User/Agent UI during the initial Preview period, and throughout all subsequent Connected and Wrap states of the call. Display of this data is controlled either directly through Contact Attributes configured within the Contact Flow, or in conjunction with a configured RiseXperience Task Template.
    • All existing RiseXperience Customer Fusion and CRM plugins (for example, URL or AJAX based screen-pops, or the RiseXperience CRM fusions such as Salesforce, ServiceNow and MS Dynamics). Of note, where these fusions usually fire screen-pops once the interaction reaches the Connected state, this functionality has been updated specific to Amazon Connect Campaign Agent-First Outbound Phone Calls, to instead fire screen-pops as soon as the interaction enters the earlier Preview state.

  2. Additional System Messages displayed in the RiseXperience User/Agent UI during Amazon-delivered Chat interactions

    • The RiseXperience The User/Agent UI is updated to display Customer now idle, Customer returned, and Customer auto-disconnected system messages in the agent's conversation window if Amazon Connect Chat timers have been configured on the Chat Contact either during initial Chat launch or in subsequent Contact Flows.

What Else

  1. RiseXperience User/Agent UI is updated to use version 2.25.0 of the AWS / Amazon Connect Streams library.

  2. RiseXperience User/Agent UI is updated to use version 5.0.0 of the AWS / Amazon Connect ChatJS library.


2026 / 04 / 08

What's New

  1. Preview and Progressive Dial sections of the RiseXperience Administration Portal are renamed to Campaigns

    • All previous references to Preview and Progressive Dial in all screens in the Administration Portal have been updated and renamed to simply "Campaigns" to reflect resent enhancements that extend the RiseXperience Preview Channel functionality to now support both Agent-First and Customer-First campaigns.
    • Visual updates to the real-time Campaign Status view to support search filters and sorting of the Campaigns in the Campaign Status view, and the Campaign Actions menu is relocated for better usability.
    • On the Feature Integrations (CloudFormations) page in the Administration Portal - the previous Preview Dial CloudFormation has been renamed to Symbee Campaigns CloudFormation. This is a visual label change only - if you already have this CloudFormation deployed, the status and version tracking of your already deployed stack remains intact, and the steps for downloading and deploying updates to your existing stack with the updated Symbee Campaigns CloudFormation YAML template remains the same.

  2. New "Delivered" count is added to the real-time Campaign Status views in the RiseXperience Administration Portal

    • Previously the real-time Campaign Status view showed counts for tasks in the following states: NotWorked, Queued, Worked, Removed, Abandoned, Failed, and Completed.
    • An additional Delivered task count is added to reflect how many tasks in the Campaign are currently in a Delivered state. For Agent-First campaigns, a task is in a Delivered state when it has been assigned to an agent and is being actively worked in their RiseXperience User/Agent UI on their desktop. For Customer-First campaigns, a task enters a Delivered state as soon as the task becomes in progress and its respective outbound contact (Voice phone call, SMS message or Email message) is being made.

What's Fixed

  1. The RiseXperience Campaign Export process is updated to address an issue where customer-field values in Campaign tasks that contained comma's were sometimes breaking the CSV format of the Campaign Export files.

  2. Update to the Interaction Search view in the RiseXperience Administration Portal to correct an issue where in some cases, if a Search expires due to the requested range or filters being too wide, the Search screen was displaying an error message rather than the "...please refine your search criteria..." message.

What Else

  1. A new WorkedStateReasonCode column is added to a RiseXperience Campaign Export Excel/CSV file. The new value is populated for Customer-First outbound contact attempts to provide more detailed information about the outcome of a specific contact attempt.

Feature Integration CloudFormation Updates available

(Refer here for additional guidance on applying our CloudFormation updates).

  • Campaigns CloudFormation (previously named PreviewDIal CloudFormation)
    • Updates to Lambda binary versions, and specific update to the Export Lambda to correct issue noted in What's Fixed above.